Customer Journeys Are Easy to Build with Predictive Merchandiser
Build customer journeys with Predictive Merchandiser that meet shoppers’ goals from browsing landing pages, to reviewing branded content, to clicking through recommendations. The post Customer Journeys...
View ArticleLucidworks Launches Fusion on Google Cloud Marketplace
Lucidworks launches AI-powered search platform Fusion on Google Cloud Marketplace and joins Google Cloud Partner Advantage Program. The post Lucidworks Launches Fusion on Google Cloud Marketplace...
View ArticleActivate Customer Service: Improve Self-Service and Agent Effectiveness
Lucidworks one-day virtual event features expert customer service insights from Lucidworks leaders and expert guest speakers. The post Activate Customer Service: Improve Self-Service and Agent...
View Article10 Reasons to Replace Endeca to Deliver an Enhanced Ecommerce Search Experience
Endeca hasn't been supported in years, so here's ten reasons to ditch the platform and switch to Lucidworks Fusion today. The post 10 Reasons to Replace Endeca to Deliver an Enhanced Ecommerce Search...
View ArticleConnected, Connected, Everything’s Connected
When it comes to customer support, automation can strengthen connection between the customer and employee experience. The post Connected, Connected, Everything’s Connected appeared first on Lucidworks.
View ArticleNew Survey: Online Shopping Habits of U.S. and U.K. Consumers
Shoppers in the U.S. and U.K. share how they shop online and plans for post-pandemic shopping in a new survey from Lucidworks. The post New Survey: Online Shopping Habits of U.S. and U.K. Consumers...
View Article3 Guiding Principles for Digital Commerce Search in the Future
CEO Will Hayes and GM of Digital Commerce Peter Curran share insights about the state of commerce and what’s in store. The post 3 Guiding Principles for Digital Commerce Search in the Future appeared...
View Article3 Key Takeaways from Activate Customer Service 2021
Activate Customer Service 2021 focused on enabling customer self-solving and empowering support agents. Here are our biggest takeaways. The post 3 Key Takeaways from Activate Customer Service 2021...
View ArticleWhat is Cognitive Search and How Does it Work?
Learn what cognitive search is, how it works, and what to consider when looking for a cognitive search platform. The post What is Cognitive Search and How Does it Work? appeared first on Lucidworks.
View ArticleLucidworks Named a Leader in Cognitive Search by Independent Research Firm
Lucidworks is recognized as a Leader in The Forrester Wave™: Cognitive Search, Q3 2021. The post Lucidworks Named a Leader in Cognitive Search by Independent Research Firm appeared first on Lucidworks.
View ArticleThe Good, the Bad and the Ugly: A History of Customer Service
Customer service has a wild history rooted in the boom of innovation that came with the Industrial Revolution. The ebbs and flows of the industry are closely tied to the economic crests and troughs of...
View ArticleLucidworks Experts Weigh In on the Power of Connected Experiences
Our team shared their thoughts on the five critical elements of creating a connected experience that delights customers, empowers employees, and enhances the experience for both. The post Lucidworks...
View ArticleActivate Conference 2021: Call for Submissions
The annual Activate Conference continues virtually in 2021, and submissions for speakers are now open. The post Activate Conference 2021: Call for Submissions appeared first on Lucidworks.
View ArticleHow to Capture Chatbots’ Untapped Potential
Shoppers are turning to chatbots for more than customer service. Here's how to make your chatbot the intelligent, well-rounded conversational app that consumers expect. The post How to Capture...
View ArticleHow to Increase Ecommerce Conversion Rates with Signals
Signals are powerful indicators of what customers want. Here's how brands can use signals with machine learning models to improve conversion. The post How to Increase Ecommerce Conversion Rates with...
View ArticleHow to Keep Shoppers Loyal
Online-only shoppers have more options available to them than ever before. Here’s how to make your brand stand out in the crowd and keep customers coming back. The post How to Keep Shoppers Loyal...
View Article10 Considerations for Choosing an Adobe Search & Promote Alternative
Search has moved beyond simple keywords to delivering personalized digital experiences. Here's what to consider when replacing Adobe Search & Promote. The post 10 Considerations for Choosing an...
View Article4 Digital Experience Strategies You Need to Consider
Crafting impactful digital experiences that delight customers and employees can be daunting. Here's where brands can get started. The post 4 Digital Experience Strategies You Need to Consider appeared...
View ArticleWhat is Intelligent Search and How Does It Work?
A brief overview of how intelligent search understands intent and enhances discovery. The post What is Intelligent Search and How Does It Work? appeared first on Lucidworks.
View ArticleFood for Thought: Do Shoppers Miss Roaming the Aisles?
A survey reveals that grocery stores are one of the few places shoppers are eager to return to. Here’s how to continue filling their carts, online and in-person. The post Food for Thought: Do Shoppers...
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