New Survey: State of Customer Service 2021
Contact center employees share their experiences as consumers and their changing role as customer service agents. The post New Survey: State of Customer Service 2021 appeared first on Lucidworks.
View ArticleThe Power of User Signals
Give users a seamless personalized experience by analyzing user behavior and signals. The post The Power of User Signals appeared first on Lucidworks.
View ArticleHow to Choose a Cognitive Search Platform
A rundown of the key features to look for when choosing a cognitive search platform and how to measure success. The post How to Choose a Cognitive Search Platform appeared first on Lucidworks.
View ArticleProtect Your Customer Service Employees with Mental Health Resources
Call center employees have a high risk of burnout during the holiday shopping season. Here’s how brands can protect the mental health of their support teams. The post Protect Your Customer Service...
View ArticleMaximize Performance With Smooth Operability in Fusion’s Latest Release
Fusion 5.4.4, available now, improves the platform's connectivity to third-party systems and delivers a brand new UI feature in Lucidworks' Predictive Merchandiser. The post Maximize Performance With...
View Article3 High-Priority Goals of the B2B Buying Journey
B2B commerce platforms should optimize the digital experience to meet research, purchase, and service goals. Learn why and how. The post 3 High-Priority Goals of the B2B Buying Journey appeared first...
View Article3 Principles for Better Customer Service Experiences in 2022
Follow these customer service strategies to make life easier for both your agents and customers in 2022. The post 3 Principles for Better Customer Service Experiences in 2022 appeared first on...
View Article10 Ways to Accelerate Adobe Experience Manager (AEM) Ecommerce Outcomes With...
Boost your ecommerce outcomes from Adobe Experience Manager with Lucidworks as a key solution. The post 10 Ways to Accelerate Adobe Experience Manager (AEM) Ecommerce Outcomes With Lucidworks appeared...
View ArticleIntroducing Lucidworks New SaaS Platform, Springboard
Learn more about Connected Search, the first available application on Springboard, and our 2022 product roadmap, including updates to Fusion. The post Introducing Lucidworks New SaaS Platform,...
View ArticleLucidworks Welcomes Diane Honda and Adam Famularo to Board of Directors
The two executives bring decades of experience as transformational and visionary leaders and will help shape Lucidworks’ strategy and growth moving forward. The post Lucidworks Welcomes Diane Honda and...
View ArticleWhat Are Customer Buying Signals?
Customer buying signals can teach an organization how their customers want to be treated and shorten the sales cycle. Watch out for these five important online customer buying signals. The post What...
View ArticleTackle Supply Chain Challenges and Boost Ecommerce Conversions with AI
An effective ecommerce search and personalization strategy drives conversions and brand loyalty, particularly in the face of supply chain issues. AI can help brands overcome the toughest challenges in...
View ArticleMintel Customers Gain Market Insights With Help From Lucidworks Fusion
Learn how Mintel utilizes Fusion to continue supporting its excellent customer experience through the power of search. The post Mintel Customers Gain Market Insights With Help From Lucidworks Fusion...
View ArticleHow A Top Travel & Leisure Brand Stepped Up Its Website Game with Lucidworks
With a goal to be the top travel and leisure company worldwide, one well-known hotel brand had to reinvent itself. Here’s how Lucidworks supported its journey. The post How A Top Travel & Leisure...
View ArticleHotels’ Unexpected Revenue Driver: Customer Service
With recent advances in technology, hotel CTOs have an opportunity to transform customer service from a reactive cost center to a proactive revenue driver. The post Hotels’ Unexpected Revenue Driver:...
View ArticleIs Your Ecommerce Strategy Keeping You Awake at Night?
What brands should know about optimizing and personalizing online shopping experiences for their customers. The post Is Your Ecommerce Strategy Keeping You Awake at Night? appeared first on Lucidworks.
View Article3 Critical Capabilities of Stellar Site Search
Be sure your platform is giving users an engaging and memorable search experience with these make-or-break features. The post 3 Critical Capabilities of Stellar Site Search appeared first on Lucidworks.
View ArticleThe 3 Pillars of the Retail Metaverse
CEO Will Hayes shares three guiding principles for brands to bring their retail experience into the metaverse. The post The 3 Pillars of the Retail Metaverse appeared first on Lucidworks.
View ArticleEmpower Merchandisers to Make the Most of the Customer Experience
Put merchandisers in the driver's seat to build the best possible digital experience for your valued customers. The post Empower Merchandisers to Make the Most of the Customer Experience appeared first...
View ArticleNew Survey Report: Online Grocery Shopping in 2022
Lucidworks surveyed consumers who shop for groceries online to understand how supply chain challenges are impacting shopper behavior. The post New Survey Report: Online Grocery Shopping in 2022...
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